Fairfield Inn & Suites Springfield North

Clean. Good location to access expressway and restaurants

性價比不錯，很棒

I did not like the staff lying to me about the HVAC system being old and that they had to control the thermostat from their computer inside a control room . Now does that make sense? Yes you heard it right . There was a heavyset female that told me I would have to call down to the lobby anytime I needed them to turn my air up or down because their computerized hvac system was old . It looked modern to me, in fact it seemed to be a really high tech system . However, I did get the name of a gentleman (Blake) and he actually told me the system wasn’t old and they put the system on standby from their computer when the room isn’t in use and that he would give me access to control my own air. Well the problem with that was, the system seemed to be on a timer because I woke up to a 66 degree room when I set the room temp to 75 degrees before I went to bed. This must be their default setting because that was the same temp when my family and I checked into the room . The room was freezing and my children woke up with coughs the next morning . I’ve stayed on this property several times and never had this issue . For the heavyset girl to tell me the system was broken and that she would call the HVAC guy before leaving her shift and never doing it was beyond egregious. It sounds like this was something that management designed for the hotel to save money, which the employees used to abuse the guest that were staying there and not allowing them to control their own air. Absolutely poor!

I loved this property, the smart TVs were amazing, excellent WiFi. Breakfast was good. The pool was small and I wish they had a hot tub. Staff was excellent.

The front desk was very friendly and the room was comfy and clean! Would stay here again!

The staff was very friendly and accommodating. The hotel is very clean, like brand new!

Hotel service was efficient and friendly. Breakfast was good. Room was clean.

Checking is was super easy knew they would need a card on file even though paid in full online but was not aware it would charge another $20. Staff was super nice! Got to the room and it was nice and clean until we pulled out the couch bed! Looked almost like previous guest let kids on it with shoes and there was mud and dirt all over the mattress topper! Tried calling the front desk 3 times and got busy tone. Sent my son down to talk to someone and they sent housekeeping up right away and she changed the mattress topper and even made the bed for us! Very nice lady and she was very apologetic! Got settle went to the pool which was rather small. 6 kids were in there and it seemed like a lot! Left after about 45 mins. Loved that everything was so close! Came back and went back to the pool around 9:15 had it all to ourselves. Two kids much better. Other guest had left trash all over the one table and towels all over the floor and there were no more towels to dry off with. Check out isn’t until 12 PM but we will be out by 7 AM so won’t be able to review breakfast but hopefully check out is smooth as well!

I SO APPRECIATE the hotel’s attempt to be environmentally aware in the rooms. They could do a bit better with the breakfast (eliminate the individual creamers!) but they are starting. Blake, front desk receptionist, was super nice!